Contact
Reach us via the online chat icon
, the
Contact Form, or using the following:
Email: info@artandutility.co.uk
Tel: Kurt +44 (0) 752 736 7721
Tel: Samuel +44 (0) 7902 654 712
Sales
We are always happy to talk design! Should you require further information on anything, please do not hesitate in getting in touch. We are more than happy to speak on the telephone or send videos of items you are interested in. Any communication platform can be accommodated.
Condition
All the items on Art & Utility are either antique or vintage. We endeavour to only offer objects that are in the best possible condition. However, we ask that you please consider the nature of the product and expect some level of wear, commensurate with age. We take great care to ensure all descriptions are correct, and that anything beyond age-related wear is described. If you are unsure about any aspect of an item, please contact us for more information.
Shipping
Every order will be professionally packaged considering the journey your item needs to make. All parcels will be insured, trackable and require a signature on delivery. The shipping cost to most destinations is visible when checking out. For postage to any destinations not automatically covered by our website please write to us with your address and we shall provide you with a quotation.
Customs
Purchases for international delivery may be subject to import duties at the rate of the destination country’s VAT. Any import charges are levied once your package reaches the country of destination. All customs fees associated with the import of your purchase are the responsibility of the consignee. Customs policies vary from country to country, so please contact your local customs office for further information.
Delivery
From the moment a carrier attempts to deliver your purchase, it becomes the consignee’s full responsibility. Consignee’s must accept parcels when they are ready to be delivered. If orders are returned to sender, you will be charged for any extra shipping costs incurred.
Damage
Goods must be checked immediately upon arrival at the agreed delivery location. If your item has been damaged in transit, a description and photographs of the damage must be reported in writing within 3 days of delivery. Please retain all packaging materials.
Returns
We offer refunds on any items bought online. Simply notify us within 14 days of the item’s arrival, at the designated postal address, and we will refund the cost of the item once it has been returned to us. Both outbound and inbound postage costs are the responsibility of the prospective buyer. If you decide to return an item, we recommend sending it registered and insured to make sure we get it. If we do not receive the returned item in the same condition as when it left, we cannot issue a refund.
Privacy
For orders to be fulfilled efficiently we require your name, a delivery address, telephone number and email address. However, we will not share your details with anyone at any time. All transactions are processed by the secure, industry leading, online platform we use. We do not store any payment information.
Hire
All items may be hired. If you are interested in borrowing an object, for a project, please get in touch.
Source
Collectors & the most discerning gift buyers if you are looking for something specific let us know.
Sell
If you have an item you wish to sell, please feel free to write. We are always happy to be offered objects and help, where we can.
Everything must go somewhere!
